Frequently Asked Questions

1. When will my order ship?

We make every attempt possible to ship your order on the same day that you place it (weekends excluded). The later in the day that you place your order and the larger the order could have an effect on the shipping date (it may ship the next day instead).

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  2. What are my options for shipping my order?

Here at JayDee we use either UPS, Fedex or the U.S. Postal Service. There are different service levels available for each method. UPS is our standard shipping method, however, we do understand that there are some areas of the country that are better served by the mail. We can either ship ground or air (UPS, Fedex and U.S. Mail), so please make sure that the inside sales person that you place your order with is aware of how soon you need your order so we can advise the best shipping method. Please note that if you do not specify any differently your order will ship UPS ground.
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3. How long will it take for my order to arrive?

Please be aware that the length of time that it will take for your order to arrive at your door is strictly dependent on the shipping method of your choice.

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4. Where will my order ship from?

As one of the largest stocking distributors in the United States, we have warehouses all over the country. We try to ship everything possible from our main warehouse here in Willoughby, Oh (20 miles East of Cleveland, Oh). Since this is not always feasible, your product could come from another of our warehouses around the country. If you're curious when you place your order, please feel free to ask where your order may be shipping from - your inside sales person would be more than happy to advise. Please note that we make every attempt possible to ship your product from the closest warehouse to your location in order to save you on freight costs.

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5. Can JayDee identify a belt, pulley or bearing that I need by the name and model number of my equipment?

Our sincerest apologies, but we service so many different types of equipment that it would take a separate warehouse alone to store all of that information. You will need to provide us with either the manufacturers part number (from your equipment manual) or the dimensions and particulars of the belt. If you do not have these readily available, you can try the local dealer of the equipment and see if they can provide the manufacturer's part number for you.

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6. Can JayDee cross reference my belt if I have the manufacturer's part number?

We currently have an extensive database of manufacturer part numbers for agricultural, outdoor power equipment and many other types of machinery including saws, ATV's and snowmobiles.

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7. If I have no part number available from the manufacturer and no markings are left on the belt, can JayDee still help me?

We recommend that you contact us at 1-800-989-0162 or 440-946-9367 and we can walk you through the process of identifying your product needs.

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8. What are my options for ordering product from you?

You can safely order through our website or call our office at 1-800-989-0162 or 440-946-9367 and place your order.

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9. What are my options for paying for an order I've placed?

We accept Visa, Mastercard and Discover, and American Express. You can also prepay your order with a check, we can ship C.O.D. (please note there will be an additional $ 12.00 charge for this service should you opt to utilize). The third option is open credit. Click here to access our credit application - please print and fax (440-946-6148) when completed. Please note that all overseas orders are required to be paid via credit card or wire transfer prepay. We regret that we cannot offer open terms to our customers not located in the United States at this time.

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10. Are the belts that JayDee sells quality product?

We have been selling v-belts from around the world for over 35 years. We have the strictest quality control program, and guarantee all belts for manufacturer's defects. If you receive a belt from JayDee and it fails due to a defect from the manufacturer, please contact us as soon as possible and we'll be more than happy to replace the product.

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  If you have any other questions please feel free to contact us via phone at 800-989-0162 or 440-946-9367, or e-mail us at SALES@JDV-BELTS.COM our inside sales team is always ready and available to answer any of your questions.
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